Cancellation Policy

If you cancel, we will refund the nightly rate for any dates in your reservation that we successfully rebook to another guest, at the rebooked rate, up to the amount you originally paid for those dates. No refund is owed for dates that are not rebooked. The cleaning fee is refunded if you cancel before you check in, but not if you cancel after your stay has begun.

We will refund the nightly rental rate for the specific dates within your reservation that are successfully rebooked to another guest, at the applicable rebooked rate(s), not to exceed the amount originally paid for those dates. No refund is owed for dates that are not rebooked.

If you cancel before entering or occupying the property, you will be refunded the full cleaning fee. If you cancel after entering or occupying the property for any period of time, you will not receive a refund of the cleaning fee.

No-shows and early departures are not refunded unless the affected dates are successfully rebooked to another guest.

In the rare event that we must cancel your reservation due to conditions beyond our control (including property damage or safety issues), you will receive a full refund of all amounts paid.

Refunds are issued to the original payment method via PayPal and typically appear within 5–10 business days. If you paid by a method PayPal cannot refund automatically, we will arrange an equivalent refund and email you with details.

Email us at psoggu@gmail.com or call 1-603-512-4338 with your confirmation number and we will process your cancellation right away.